Effective Date: 13 July 2026
Welcome
At Culver Pawstories, we value your trust. Protecting your personal information is important to us, and we’re committed to handling it with care, transparency and respect.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
Who We Are
Culver Pawstories is a Western Australian family business creating personalised gifts, keepsakes and practical products celebrating every chapter of a dog’s life.
If you have any questions about this Privacy Policy, please contact us through the Contact page on our website.
Information We Collect
Depending on how you interact with us, we may collect information including:
Personal Information
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
When you place an order we may collect:
- Products ordered
- Personalisation details
- Pet names
- Dates
- Gift messages
- Uploaded photographs
- Design preferences
Payment Information
Payments are processed securely by trusted third-party payment providers.
We do not store your complete credit card details on our servers.
Website Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring website
- Cookies and similar technologies
This information helps us improve our website and customer experience.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Create personalised products
- Respond to enquiries
- Provide customer support
- Send order confirmations and updates
- Improve our products and services
- Maintain website security
- Meet our legal obligations
If you subscribe to our newsletter, we may also send:
- Helpful puppy care articles
- New product announcements
- Promotions
- Special offers
- Educational resources
You can unsubscribe at any time using the link in our emails.
Uploaded Photographs
Many of our products are personalised using photographs supplied by customers.
Any photographs you upload are used solely for:
- Designing your personalised product
- Producing your order
- Providing proofs where applicable
We will never use your photographs for marketing without your permission.
Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted service providers where necessary to operate our business, including:
- Payment providers
- Shipping companies
- Website hosting providers
- Email marketing services
- Print or production partners (where applicable)
These providers only receive the information necessary to perform their services.
Customer Stories and Photographs
We love seeing our products in their new homes.
If you send us photographs or reviews, we may ask for permission to feature them on:
- Our website
- Social media
- Marketing materials
We will only do this with your consent.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
- Remember shopping cart contents
- Save your preferences
- Measure website performance
- Understand visitor behaviour
- Improve our services
You can disable cookies through your browser settings, although some parts of the website may not function correctly.
Third-Party Services
Our website may contain links to other websites or use third-party services such as:
- Payment gateways
- Social media platforms
- Google services
- Shipping providers
These organisations have their own privacy policies, and we encourage you to review them.
Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While no online system can guarantee absolute security, we use reputable providers and industry-standard security measures wherever possible.
How Long We Keep Information
We retain personal information only for as long as necessary to:
- Complete your order
- Meet legal or taxation obligations
- Resolve disputes
- Maintain business records
- Provide ongoing customer support
When information is no longer required, it is securely deleted or de-identified where practical.
Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Update your contact details
- Request deletion of personal information where legally permitted
- Withdraw consent to marketing communications
To make a request, please contact us through our website.
Children’s Privacy
Our products are intended for purchase by adults.
We do not knowingly collect personal information directly from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.
The latest version will always be published on our website with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us via the Contact page on our website.
We will do our best to respond promptly and resolve any concerns.
Our Commitment
At Culver Pawstories, every story mattersโincluding yours.
We believe that trust is earned through honesty, respect and care. Just as we craft every piece with care, we are committed to treating your personal information with the same level of responsibility.
Thank you for trusting Culver Pawstories to be part of your journey.